Frequently asked questions

GENERAL

Do you record the kids in your classes?


We do NOT record the kids in our classes. Their privacy is paramount to us. We do record the teacher view in some of our classes to then offer this class online as part of our archive which you can then access and watch if you have the right plan




I have two or more kids, do I have to buy 2 or more classes?


No, your booking is valid so you can access the class from one phone/tablet or computer, but all kids in the house are welcome to join of course!




Is ZOOM.US safe for my children?


ZOOM.US is incredibly secure (https://zoom.us/security) and from Bilingual Beats we take all the measures to make sure your kid's privacy is secure. By default your microphone and video will be off. We think, though, that having the video ON enhances the learning experience so the teacher can interact with your kids, therefore we recommend to activate it as soon as you join the meeting. Nevertheless, how your camera behaves is a feature you will ALWAYS be able to control from the ZOOM.US app and you can turn it on and off as you wish throught the class. The microphone will remain OFF for the duration of the class. The teacher will turn all the microphones ON at times to interact with the kids.




What's the right age for kids to enjoy these classes?


Our programme is designed for kids 0-5 years old (more info here) but we have regular little students over 6 who also enjoy our classes a lot!




Do you share my information with third parties?


NEVER We collect your email address and personal details just so we can contact you regarding your bookings and to let you know if we launch any products you might be interested in. Of course you can opt out our marketing campaings if you wish. For more information about our Privacy Policy please refer to our Pirvacy Policy page




My son / daughter doesn't speak Spanish, is this a problem?


Not at all! Our classes are designed so every kid feels integrated and learn at their own pace. Our songs are vey catchy and they can join as much or little as they want. Even if you go for a FULL IMMERSION class, your kid won't feel left out if he or she doesn't speak the language.




What Languages do you teach?


We only teach Spanish Online but watch this space as we will be soon offering French and English!




How does the Video Library work?


The Video Library consists of 4 Channels: 2 free channels and 2 channels you can enjoy if you have the right Pass. FREE CHANNELS: You can enjoy the videos contained in these channels for free. Classes on Demand Channel: This channel includes classes for you to enjoy on demand. They are 30 minutes long, like the ones live, but they have been edited with english guidance and visual help on the screen for you to help your little one in the learning. If you have a Weekly or Monthaly pass you can view the contents of the channel for free. If you don't have a pass you can also buy the classes individually, or rent them. Archive Channel: This channel includes an archive recording of our Online Live Classes so you can watch them on demand - IMPORTANT: We only record the teacher camera, NOT the user's camera.





TECHNICAL

How do I access your online classes?


You can access our classes by buying them individually through our BOOK ONLINE page or as part of a purchased plan through PLANS AND PACKAGES To access the class you will need the ZOOM.US free app, which you can download from their website (www.zoom.us/download) or via the App Store for iOS or Play Store for Android.




I haven't received my confirmation email/reminder with instructions. What do I do?


All our emails are sent automatically after you book a class and an unique link to your class will be attached under the name "Start Zoom Meeting" Please check in your MEMBER'S AREA that we have the right email to contact you and also check your JUNK forlder in case our emails are going there. You can also access the class from " My Bookings" page, under your Member's area, and from the WIX App if you have in installed on your phone or tablet. If you stil can't find it please feel free to email us (onlinebookings@bilingualbeats.com) so we can send you the instructions to access the class.




Is ZOOM.US safe for my children?


ZOOM.US is incredibly secure (https://zoom.us/security) and from Bilingual Beats we take all the measures to make sure your kid's privacy is secure. By default your microphone will be muted when you join the meeting but your video will be on (providing you allow it) as we think having the video on enhances the learning experience and the teacher can interact with your kids. Nevertheless, this is a feature you will ALWAYS be able to control from the ZOOM.US app and you can turn your camera off if you wish




Are my Card Details secure when I Book?


Of course, we use STRIPE and PayPal as our providers when taking payments. Please read HERE abour STRIPE's Security and HERE for PayPal's.





PASSES AND PACKAGES

I have a pass, how do I book the classes?


Your classes are all included for your pass - just go to BOOK ONLINE to secure your place and that's all. NOTE: Make sure you are logged in when booking the class so the website cand recognise it is YOU booking the class.




How long in advance can I book a session?


You can book your class online from 14 days up to 15 minutes before the class starts.




Can I cancel my monthly pass? What about the 3-month package?


You can cancel your monthly pass at anytime If you cancel before the billing period is finished, you will be able to enjoy the benefits of your pass up until that billing period is done. The 3 months package works different - it's an upfront payment for 3 months to enjoy a discounted price for 3 months and it does not admit cancellations.




How does the 3 for 2 Package work?


With this package you will be able to book 3 classes over a period of 2 weeks and pay just for 2




How can I pay? Are my Card Details secure when I Book?


Of course, we use STRIPE and PayPal as our providers when taking payments. Please read HERE abour STRIPE's Security and HERE for PayPal's. Please note the PayPal is only available as a payment when you book individual classes or packages. When you sing up to a Weekly Pass or Monthly Pass you will lhave to use a credit or debit card.









CLASSES

My son / daughter doesn't speak Spanish, is this a problem?


Not at all! Our classes are designed so every kid feels integrated and learn at their own pace. Our songs are vey catchy and they can join as much or little as they want. Even if you go for a FULL IMMERSION class, your kid won't feel left out if he or she doesn't speak the language.




How long are the classes?


Our classes are 30 minutes long.




What time are the classes?


The time of the classes are showing in the BOOKING page in your own timezone depending on where you book them from. We are in the UK, and our classes start at 10 am and 4 pm here, please make sure when you book your class you check your timezone correctly.




Do I need anything for the class? Instruments?


Not at all! You can just enjoy the class by singing and dancing. However, in each class our teacher will explain that during the class she or he will use a number of instruments. Simple things like small drums, maracas, pieces of cloth to dance etc... If you have them, great! If you don't, also great! The teacher will also give some alternatives such as "a plastic container with rice" instead of maracas and things like that if you wish to have them ready.




What's the difference between Full Immersion and Bilingual Class?


In our Bilingual Classes, the teacher will address the kids in both Spanish and English. In our Full Immersion, the class is delivered fully in Spanish. Both are really popular and kids enjoy them regardless their knowledge of Spanish.




Are all the classes the same?


Not at all, although we have 5 Full Immersion Classes a week and 5 Bilingual Classes a week, the routine for each class is different and our teacher makes sure the class is dynamic and different for the kids.




What's the right age for kids to enjoy these classes?


Our programme is designed for kids 0-5 years old (more info here) but we have regular little students over 6 who also enjoy our classes a lot!





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